Terms of Service

Effective Date: November 5, 2026 Last Updated: November 5, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the websites, applications, APIs, products, and services provided by Plato Master Technology Limited ("Plato Master", "we", "our", or "us").

Plato Master Technology Limited is a company registered in Hong Kong:

• Company Name: Plato Master Technology Limited
• Registration Number: 76681567
• Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
• Contact Email: developer@platomaster.com

Our Services provide access to multiple third-party artificial intelligence models, AI tools, and related functionalities through a unified platform.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use our Services.

If you are using our Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Plato Master operates an AI aggregation platform that allows users to access and interact with various third-party AI models and related services through a unified interface.

Depending on your subscription plan, account permissions, and available features, our Services may include:

• Access to multiple AI models and model providers;
• AI-powered text generation and conversational assistance;
• Image generation and image-related AI tools;
• File uploads and document processing;
• Multimodal AI capabilities;
• Conversation history and management;
• Model selection and switching;
• API access and integrations;
• Usage tracking and account management;
• Subscription plans, prepaid credits, and other paid features.

We may add, modify, suspend, or discontinue certain models, features, integrations, or services from time to time.

The availability of individual AI models and features may depend on third-party providers, technical compatibility, geographic restrictions, and commercial arrangements.

We do not guarantee that any particular AI model or third-party service will remain available at all times.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 13 years old, or the applicable minimum age required by the laws of your jurisdiction, to use our Services.

If you are under the age of legal majority in your jurisdiction, you may use our Services only with the involvement and consent of a parent or legal guardian where required by law.

3.2 Account Information

You agree to provide accurate, current, and complete information when creating an account and to keep that information updated.

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• Protecting access to your account;
• All activities conducted through your account, except to the extent caused by our own breach or other liability that cannot legally be excluded;
• Promptly notifying us of any suspected unauthorized access or security incident.

You must not share, transfer, sell, or otherwise provide access to your account to unauthorized persons.

We reserve the right to suspend or restrict accounts involved in fraud, abuse, security violations, or material breaches of these Terms.

4. Third-Party AI Models and Services

4.1 Third-Party Providers

Our Services integrate AI models and technologies developed or operated by independent third-party providers.

Plato Master provides the platform, interface, integration, and related services that facilitate access to these models.

We do not necessarily develop, own, or control the underlying AI models provided by third parties.

4.2 Provider-Specific Terms

Your use of certain AI models or integrations may also be subject to additional terms, policies, and restrictions imposed by the relevant third-party providers.

You agree to comply with applicable third-party requirements when using those services.

If a third-party provider imposes restrictions on particular content, use cases, or geographic locations, those restrictions may apply when accessing its models through our platform.

4.3 Third-Party Availability

Third-party AI providers may modify, restrict, suspend, or discontinue their models or APIs without notice to us.

We are not responsible for interruptions, changes, errors, limitations, or discontinuation caused by third-party providers, except to the extent liability cannot be excluded under applicable law.

We may replace, remove, or restrict access to a model when necessary for technical, commercial, security, or compliance reasons.

4.4 AI Provider Data Processing

When you submit prompts, files, images, or other requests through our platform, relevant information may be transmitted to the selected third-party AI provider.

The processing of such information may be subject to the provider's own data handling practices, privacy policies, and service terms.

You are responsible for reviewing applicable provider policies and ensuring that you have the necessary rights and permissions to submit your content.

5. AI-Generated Content and Accuracy

5.1 AI-Generated Responses

AI-generated content may be inaccurate, incomplete, outdated, misleading, biased, or otherwise unsuitable for your intended purpose.

AI systems may generate information that appears credible but is factually incorrect.

You acknowledge that AI-generated responses are provided for general informational and assistance purposes and should not be treated as a substitute for professional advice.

5.2 User Verification

You are responsible for independently reviewing, verifying, and evaluating AI-generated content before relying on, publishing, distributing, or using it.

You should not rely exclusively on AI-generated content for medical, legal, financial, safety-critical, or other high-impact decisions.

5.3 No Guarantee of Results

We do not guarantee that:

• AI-generated content will be accurate or complete;
• AI responses will meet your specific expectations;
• Different models will produce consistent results;
• AI services will be uninterrupted or error-free;
• Generated content will be unique or free from similarities to existing content.

6. User Content and Intellectual Property

6.1 Your Content

"User Content" means any text, prompts, instructions, images, files, documents, data, or other materials that you submit, upload, transmit, or otherwise provide through our Services.

You retain ownership of your User Content, subject to any rights held by third parties.

You represent and warrant that:

• You own or have obtained all necessary rights and permissions to submit your User Content;
• Your User Content does not infringe any third-party intellectual property, privacy, or other legal rights;
• Your submission and use of User Content comply with applicable laws and these Terms.

6.2 Limited License

You grant Plato Master a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, process, and display your User Content solely to the extent reasonably necessary to:

• Provide and operate the Services;
• Route requests to selected AI model providers;
• Maintain conversation history and related functionality;
• Provide customer support;
• Maintain security and prevent abuse;
• Comply with applicable legal obligations.

This license ends when the relevant content is deleted or the Services no longer require its processing, subject to reasonable technical retention periods, legal obligations, and applicable third-party processing arrangements.

6.3 AI-Generated Content

Subject to applicable law and the terms of the relevant third-party AI provider, we do not claim ownership of AI-generated responses solely because they are generated through our platform.

You may use AI-generated content subject to applicable laws, third-party provider terms, and any intellectual property rights belonging to others.

We do not guarantee that AI-generated content is eligible for copyright protection, exclusive ownership, or unrestricted commercial use.

6.4 Our Intellectual Property

All rights, title, and interests in and to our platform, software, website design, branding, logos, interfaces, original content, and proprietary technology are owned by or licensed to Plato Master.

Nothing in these Terms grants you ownership of our intellectual property.

You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works from our Services except where expressly permitted by applicable law or with our prior written consent.

7. Acceptable Use Policy

You agree not to use our Services to:

1. Violate any applicable laws, regulations, or third-party rights;
2. Generate, distribute, or promote unlawful content;
3. Engage in fraud, scams, identity theft, or deceptive activities;
4. Create or distribute malware, viruses, or other malicious software;
5. Facilitate cyberattacks, unauthorized system access, or security breaches;
6. Harass, threaten, exploit, or harm other individuals;
7. Generate or distribute child sexual abuse material or other content involving the sexual exploitation of minors;
8. Impersonate individuals or organizations for fraudulent or harmful purposes;
9. Violate privacy, confidentiality, publicity, or intellectual property rights;
10. Circumvent model restrictions, usage limits, security controls, or access restrictions;
11. Reverse engineer, interfere with, overload, or disrupt our platform or infrastructure;
12. Use automated methods to abuse, scrape, or excessively access our Services without authorization;
13. Resell, sublicense, or redistribute access to our Services without our written permission;
14. Use our Services in any manner prohibited by applicable third-party AI provider policies.

We reserve the right to investigate suspected violations and take appropriate action, including limiting functionality, suspending accounts, or terminating access where reasonably necessary.

8. Subscriptions, Payments, and Credits

8.1 Paid Services

Certain features of our Services may require payment, including subscriptions, prepaid credits, usage-based services, or other paid offerings.

Available plans, prices, billing periods, and included features will be displayed on the applicable purchase page.

8.2 Subscription Billing

If you purchase a recurring subscription, you authorize us or our designated payment processor to charge the applicable subscription fee according to the billing cycle presented at checkout.

Subscriptions may automatically renew unless canceled before the next renewal date.

You are responsible for managing your subscription and reviewing its renewal terms.

8.3 Prepaid Credits and Usage

We may offer prepaid credits, tokens, or other usage-based balances.

These balances may be consumed when you use AI models or other paid features.

Consumption rates may vary depending on the selected model, input and output tokens, processing requirements, or other pricing factors disclosed by us.

We reserve the right to adjust usage rates and pricing for future purchases or usage, with appropriate notice where required.

Unless required by applicable law or expressly stated otherwise, prepaid credits:

• Have no cash value;
• Are non-transferable;
• Cannot be exchanged for cash;
• Cannot be resold;
• Are not interest-bearing or deposit accounts.

8.4 Refunds

Payments are generally non-refundable once a subscription period has started or prepaid credits have been consumed, except where required by applicable law or expressly provided in our refund policy.

If you believe you have been incorrectly charged, please contact us at developer@platomaster.com with relevant transaction information.

8.5 Taxes

You are responsible for any applicable taxes, duties, or government charges associated with your purchases, except for taxes imposed on our income.

9. Service Availability and Modifications

We aim to maintain reliable access to our Services but do not guarantee uninterrupted availability.

Our Services may occasionally be unavailable due to:

• Scheduled maintenance;
• Technical failures;
• Network interruptions;
• Third-party provider outages;
• Security incidents;
• Regulatory or legal requirements;
• Circumstances beyond our reasonable control.

We reserve the right to modify, update, suspend, or discontinue any part of our Services.

Where reasonably practicable, we will provide notice of material changes that significantly affect paid services.

10. Account Suspension and Termination

You may stop using our Services at any time and may request account deletion through available account settings or by contacting us.

We may suspend, restrict, or terminate your account if:

• You materially violate these Terms;
• Your account is involved in fraud or unauthorized activities;
• Your use creates security, legal, or operational risks;
• Required by applicable law or a competent authority;
• Necessary to protect our platform, users, or third-party providers.

Upon termination, your right to access the affected Services will cease.

Certain provisions, including intellectual property, payment obligations, disclaimers, liability limitations, indemnification, and dispute resolution, will survive termination to the extent applicable.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

PLATO MASTER DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, AND ACCURACY.

WE DO NOT WARRANT THAT:

• OUR SERVICES WILL ALWAYS BE AVAILABLE OR ERROR-FREE;
• AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE;
• THIRD-PARTY AI MODELS WILL OPERATE WITHOUT INTERRUPTION;
• OUR SERVICES WILL MEET EVERY USER'S REQUIREMENTS;
• ANY DEFECTS OR ERRORS WILL ALWAYS BE CORRECTED.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLATO MASTER, ITS DIRECTORS, EMPLOYEES, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID DIRECTLY TO PLATO MASTER FOR THE RELEVANT SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF YOU HAVE NOT MADE ANY PAYMENT TO US, OUR AGGREGATE LIABILITY SHALL BE LIMITED TO USD 100.

THE ABOVE LIMITATIONS SHALL NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, OR OTHER NON-EXCLUDABLE LIABILITY.

13. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Plato Master, its directors, employees, affiliates, and service providers from and against third-party claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your material violation of these Terms;
• Your unlawful use of our Services;
• Your User Content infringing third-party rights;
• Your violation of applicable laws or regulations;
• Your misuse of third-party AI services accessed through our platform.

This obligation does not apply to the extent that a claim results from our own unlawful conduct or other circumstances for which you cannot legally be required to indemnify us.

14. Third-Party Links and Services

Our Services may integrate or provide access to third-party websites, applications, APIs, AI models, and other services.

These third-party services are independently operated and may be subject to separate terms and policies.

We are not responsible for the content, availability, security, performance, or practices of third-party services, except to the extent required by applicable law.

Your use of third-party services is at your own discretion and subject to their applicable terms.

15. Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy at:

https://www.platomaster.com/privacy

By using our Services, you acknowledge that you have read our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business operations, or legal requirements.

If we make material changes, we may notify you through our website, application, email, or other appropriate communication channels.

The updated Terms will become effective on the date stated in the revised version.

Your continued use of our Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

If you do not agree with the updated Terms, you must discontinue using the affected Services.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

Subject to any mandatory consumer protection laws that apply to you, the courts of Hong Kong shall have jurisdiction over disputes arising out of or relating to these Terms or our Services.

Nothing in this section limits any rights you may have under mandatory consumer protection laws in your country or region of residence.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and Plato Master concerning your use of our Services.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, or transfer of our business, subject to applicable law.

18.5 Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, acts of government, war, civil unrest, telecommunications failures, power outages, cyberattacks, and third-party service interruptions, subject to applicable law.

18.6 Language

These Terms are originally written in English. If translated into other languages, the English version shall prevail in the event of any inconsistency, except where prohibited by applicable law.

19. Contact Information

For questions, complaints, or inquiries regarding these Terms, please contact:

Plato Master Technology Limited

Registration No.: 76681567

Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG

Email: developer@platomaster.com