Refund Policy

Effective Date: November 5, 2026 Last Updated: November 5, 2026

1. Introduction

This Refund Policy governs refunds for subscriptions, prepaid credits, token purchases, API usage, and other paid services provided by Plato Master Technology Limited ("Plato Master", "we", "our", or "us").

Company Information:

• Company Name: Plato Master Technology Limited
• Registration No.: 76681567
• Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
• Contact Email: developer@platomaster.com

By purchasing or using our paid Services, you acknowledge that you have read and agreed to this Refund Policy, together with our Terms of Service.

Our Services provide access to multiple third-party AI models and tools through a unified platform. Since AI requests may involve third-party processing costs and resource consumption, refunds are subject to the conditions set out below.

Nothing in this Policy limits any mandatory refund or consumer rights that cannot legally be excluded under applicable law.

2. General Refund Principles

Unless otherwise required by applicable law or expressly stated in this Policy:

• Payments for successfully activated subscriptions are generally non-refundable.
• Fees for completed AI requests and consumed usage credits are non-refundable.
• Used or consumed prepaid credits cannot be refunded.
• Unused prepaid credits may be eligible for a refund in limited circumstances, subject to applicable conditions.
• We do not provide refunds for dissatisfaction with AI-generated responses, model output quality, or differences in responses between AI models.
• We will review legitimate billing errors, duplicate charges, and verified technical issues on a case-by-case basis.

3. Subscription Refunds

Our Services may offer recurring subscriptions and one-time subscription purchases.

3.1 Recurring Subscriptions

Recurring subscriptions are billed according to the billing cycle displayed at checkout.

By purchasing a recurring subscription, you authorize us or our payment processor to charge the applicable subscription fee automatically at each renewal period until the subscription is canceled.

You may cancel your subscription at any time through the applicable account or billing settings.

Unless otherwise required by applicable law or expressly stated at checkout:

• Cancellation prevents future subscription renewals.
• Cancellation does not automatically generate a refund for the current billing period.
• Your subscription benefits generally remain available until the end of the paid billing period.
• Partial refunds are not generally provided for unused days within an active subscription period.

3.2 One-Time Subscriptions

Certain subscription plans may be purchased through a one-time payment without automatic renewal.

Once the subscription benefits have been activated, the purchase is generally non-refundable, except where required by applicable law or where we determine that a refund is appropriate due to a verified billing or technical issue.

3.3 Accidental Renewal

If you believe your subscription has been renewed unintentionally, please contact us as soon as possible at developer@platomaster.com.

We may review the circumstances, including the renewal date, service usage after renewal, and applicable consumer protection requirements, when determining whether a refund is appropriate.

4. Prepaid Credits and Token Purchases

Our platform may offer prepaid credits, tokens, or other usage balances that can be used to access AI models and related services.

4.1 Consumed Credits

Credits or tokens consumed through completed AI requests are generally non-refundable.

Consumption may include:

• Input tokens;
• Output tokens;
• Image generation requests;
• File processing;
• Other AI model operations;
• Third-party model processing fees.

4.2 Unused Credits

Unused prepaid credits are generally non-refundable once purchased, except where:

• The purchase was made in error and qualifies for a refund under applicable law;
• A duplicate transaction occurred;
• We are unable to deliver the purchased service;
• We approve a refund as an exception;
• A refund is otherwise required by applicable law.

4.3 Credit Expiration and Account Restrictions

Any applicable expiration dates, usage restrictions, or conditions relating to prepaid credits will be disclosed at the time of purchase or in the relevant product documentation.

If an account is suspended or terminated due to a violation of our Terms of Service, remaining credits may be restricted or forfeited to the extent permitted by applicable law.

5. Eligible Refund Circumstances

We may consider refunds in the following circumstances:

5.1 Duplicate Payments

If you are charged more than once for the same transaction due to a payment processing error, we will investigate and, where verified, refund the duplicate charge.

5.2 Incorrect Charges

If you believe you have been charged an incorrect amount or billed for a service you did not purchase, please contact us for investigation.

5.3 Technical Failures

If a verified technical issue on our platform prevents you from accessing a paid service or using purchased credits, and we are unable to resolve the issue within a reasonable period, we may offer an appropriate remedy.

Depending on the circumstances, remedies may include:

• Restoring the affected credits;
• Extending the subscription period;
• Providing replacement service access;
• Issuing a partial or full refund.

5.4 Unauthorized Transactions

If you believe a payment was made without your authorization, please contact us immediately.

We may request relevant transaction details to investigate the claim and may coordinate with our payment processor where necessary.

6. Non-Refundable Circumstances

To the maximum extent permitted by applicable law, refunds will generally not be provided for:

1. AI-generated responses that do not meet your personal expectations;
2. Differences in quality, accuracy, style, or performance between AI models;
3. AI outputs containing errors, incomplete information, or unexpected results;
4. Credits or tokens already consumed through successful AI requests;
5. Subscription periods that have already commenced and provided access to the purchased benefits;
6. Failure to cancel a recurring subscription before its renewal date;
7. Changes in your personal preferences or decision to stop using the Services;
8. Temporary interruptions or limitations caused by third-party AI providers, where appropriate alternative service or remedies have been provided;
9. Account restrictions resulting from your violation of our Terms of Service, to the extent permitted by applicable law.

This section does not exclude refunds or remedies required by applicable consumer protection laws.

7. How to Request a Refund

To request a refund, please send an email to:

developer@platomaster.com

Please include the following information:

• Your registered account email address;
• Transaction ID or payment reference;
• Purchase date;
• Name of the purchased product or subscription plan;
• Reason for requesting a refund;
• Relevant screenshots or supporting information, if available.

For security purposes, we may request additional information to verify your identity and transaction.

Please do not send complete payment card numbers, passwords, or other sensitive authentication information.

8. Refund Review and Processing

We will review refund requests individually and may request additional information where necessary.

We aim to respond to refund inquiries within 5–10 business days.

If a refund is approved:

• Refunds will generally be issued through the original payment method;
• Processing times depend on the payment processor and financial institution;
• The time required for the refunded amount to appear in your account may vary;
• Any applicable currency conversion or banking fees will be handled according to the relevant payment provider's rules.

We cannot guarantee a specific refund settlement date once the refund has been submitted to the payment processor.

9. Subscription Cancellation

You may cancel a recurring subscription through the applicable account or billing settings.

If you are unable to cancel your subscription through the platform, please contact developer@platomaster.com.

Please ensure that cancellation is completed before the next scheduled renewal date to avoid future charges.

Deleting your account or uninstalling our application does not necessarily cancel an active subscription. You must follow the applicable cancellation procedure.

10. Third-Party Payment Providers

Payments may be processed through third-party payment providers or platforms.

If your purchase was made through an external platform, including an app store or another payment provider, refund requests may need to be submitted directly through that platform in accordance with its applicable refund procedures.

We are not responsible for processing timelines or decisions independently made by third-party payment providers.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy from time to time.

Any updated version will be published on our website with a revised "Last Updated" date.

Changes will not affect refund rights that have already accrued, except where permitted by applicable law.

12. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact:

Plato Master Technology Limited

Registration No.: 76681567

Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG

Email: developer@platomaster.com