Privacy Policy

Effective Date: November 5, 2026 Last Updated: November 5, 2026

1. Introduction

Plato Master Technology Limited ("Plato Master", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our websites, applications, APIs, and related services (collectively, the "Services").

Plato Master Technology Limited is a company registered in Hong Kong with the following details:

• Company Name: Plato Master Technology Limited
• Registration Number: 76681567
• Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
• Contact Email: developer@platomaster.com

Our Services provide access to multiple artificial intelligence models and related AI tools through a unified platform. Depending on the features you use, your requests may be processed by third-party AI model providers, infrastructure providers, and other service partners.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information that is necessary to provide, maintain, secure, and improve our Services.

2.1 Account Information

When you register for an account or use account-related features, we may collect:

• Email address;
• Username or display name;
• Encrypted or otherwise securely stored authentication credentials;
• Account identifiers;
• Profile settings and preferences;
• Account registration and login information.

If you sign in through a third-party authentication provider, we may receive certain information from that provider in accordance with your authorization and its privacy policy.

2.2 AI Requests and User Content

When you use our AI services, we may process the following information:

• Text prompts and questions submitted by you;
• Files, images, documents, and other content you upload;
• Conversation history and AI-generated responses;
• Selected AI models and model configurations;
• API parameters, instructions, and other request-related information;
• Feedback, ratings, and reports submitted by you.

This information is processed to deliver AI responses, maintain conversation history, manage your account, and provide related functionality.

Third-Party AI Processing: When you select or use a third-party AI model, relevant portions of your prompts, uploaded content, and associated request information may be transmitted to the applicable AI model provider for processing and response generation.

Different AI providers may have different privacy policies, data retention practices, and data usage terms. Their handling of information is subject to their respective policies and agreements.

We do not control the independent data processing practices of third-party AI providers.

You should avoid submitting passwords, financial account credentials, highly sensitive personal information, or confidential information unless you have considered the relevant provider's data handling practices.

2.3 Usage and Technical Information

When you access our Services, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Approximate geographic location derived from IP address;
• Access timestamps and session information;
• Pages, features, and functions accessed;
• Selected AI models and service usage;
• Request counts, token consumption, and response status;
• Error reports, diagnostic information, and crash data.

We use this information to maintain service availability, monitor performance, detect abuse, troubleshoot technical issues, and improve our Services.

2.4 Payment and Transaction Information

If you purchase subscriptions, credits, or other paid services, we or our payment service providers may process:

• Transaction identifiers;
• Subscription plans and billing status;
• Payment amounts and currencies;
• Transaction timestamps;
• Billing-related information;
• Payment confirmation and refund records.

Payment card details and other sensitive payment credentials are generally processed directly by our payment service providers where applicable. We do not intend to store complete payment card numbers or card security codes on our own systems.

2.5 Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

• Maintain login sessions;
• Remember user preferences;
• Improve website functionality;
• Analyze website traffic and usage;
• Protect against fraud and unauthorized access.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some Services.

3. How We Use Your Information

We may use collected information for the following purposes:

1. Providing Services: To create accounts, authenticate users, process AI requests, route requests to selected models, and deliver AI-generated responses.
2. Account Management: To manage subscriptions, credits, billing status, usage limits, and account settings.
3. Service Improvement: To analyze performance, troubleshoot issues, optimize model routing, and improve user experience.
4. Security and Fraud Prevention: To detect suspicious activity, prevent unauthorized access, enforce usage restrictions, and protect our infrastructure.
5. Customer Support: To respond to inquiries, investigate technical issues, and handle complaints.
6. Communication: To send service announcements, security notifications, billing updates, and other essential communications.
7. Legal Compliance: To comply with applicable laws, regulations, legal requests, and enforceable obligations.
8. Business Operations: To maintain, administer, and develop our Services and business operations.

We will not use your personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required by applicable law.

4. How We Share Your Information

We do not sell your personal information in exchange for monetary consideration.

We may disclose or transmit information to the following categories of recipients when necessary to operate our Services.

4.1 Third-Party AI Model Providers

Our platform integrates AI models and services provided by third parties.

When you submit an AI request, relevant request content and technical information may be shared with the provider responsible for processing that request.

Depending on your selected model and service configuration, these providers may include companies offering large language models, image generation models, multimodal AI services, and other AI capabilities.

Third-party providers process information under their own applicable privacy policies, terms, and data processing arrangements.

We encourage users to review the privacy and data usage policies of the relevant providers before submitting sensitive information.

4.2 Infrastructure and Technology Providers

We may share information with trusted service providers that help us operate our platform, including:

• Cloud hosting and infrastructure providers;
• Database and storage providers;
• Content delivery and network security providers;
• Authentication and account management providers;
• Monitoring, analytics, and error reporting providers;
• Customer support and communication providers.

These providers may process information on our behalf for the purposes of delivering and maintaining our Services.

4.3 Payment Service Providers

We may share necessary transaction and billing information with payment processors and financial service providers to process payments, manage subscriptions, prevent fraud, and handle refunds.

4.4 Legal and Regulatory Disclosures

We may disclose information if reasonably necessary to:

• Comply with applicable laws or regulations;
• Respond to valid legal processes or government requests;
• Protect our legal rights, property, or safety;
• Investigate fraud, security incidents, or suspected violations of our Terms of Service;
• Prevent harm to our users or the public.

4.5 Business Transfers

If we are involved in a merger, acquisition, restructuring, financing, or sale of all or part of our business, information may be transferred as part of that transaction, subject to applicable privacy laws.

5. AI Model Processing and Data Usage

Because our Services aggregate multiple third-party AI models, the processing of your information may vary depending on the model and provider you choose.

Please understand the following:

• Your prompts and uploaded content may be transmitted to third-party AI providers to generate responses.
• Each provider may have its own data retention, processing, and security practices.
• Some providers may retain request information for service operation, security, abuse monitoring, or other purposes permitted under their applicable terms.
• Whether a provider uses submitted content for model training or service improvement depends on that provider's applicable policies, account type, and configuration.
• We do not guarantee that all third-party providers offer identical privacy protections or data retention settings.

Unless expressly stated in a separate policy or agreement, we do not promise that all AI requests are processed exclusively on our own infrastructure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining account records, resolving disputes, enforcing agreements, and meeting legal obligations.

Different categories of information may be retained for different periods.

For example:

• Account information may be retained while your account remains active.
• Conversation history may be retained according to your account settings and applicable product features.
• Transaction records may be retained as required for accounting, tax, fraud prevention, and legal purposes.
• Security and diagnostic logs may be retained for a period reasonably necessary to maintain platform security and reliability.

When information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements and technical limitations.

Please note that deleting information from our platform does not necessarily remove copies already processed or retained independently by third-party AI providers.

7. International Data Transfers

Our Services may be accessed globally, and our infrastructure, AI providers, and service partners may operate in different countries or regions.

As a result, your information may be transferred to and processed in jurisdictions outside your country of residence, including jurisdictions where data protection laws may differ from those in your location.

Where required by applicable law, we will take appropriate steps to ensure that international data transfers are conducted with suitable safeguards and that personal information receives an appropriate level of protection.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include:

• Access controls and authentication mechanisms;
• Encryption in transit where supported;
• Security monitoring and infrastructure protection;
• Restricted employee access;
• Regular maintenance and security improvements.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security, but we are committed to taking reasonable measures to protect information entrusted to us.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of personal information;
• The right to withdraw consent where processing is based on consent;
• The right to object to or restrict certain processing activities;
• The right to request a copy of certain personal information;
• The right to lodge a complaint with an applicable data protection authority.

To exercise these rights, please contact us at:

Email: developer@platomaster.com

We may need to verify your identity before processing your request.

Some requests may be subject to applicable legal exceptions, contractual obligations, security requirements, or technical limitations.

10. Children's Privacy

Our Services are not intended for children under the age of 13, or the applicable minimum age required by local law.

We do not knowingly collect personal information from children below the applicable minimum age.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information.

If you believe a child has provided personal information to us, please contact developer@platomaster.com.

11. Third-Party Websites and Services

Our Services may contain links to third-party websites, AI providers, applications, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

Your interactions with third-party services are governed by their respective terms and privacy policies.

We encourage you to review those policies before using external services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, technology, or applicable legal requirements.

When we make material changes, we may provide notice through our website, application, or other appropriate communication channels.

The updated version will be published with a revised "Last Updated" date.

Your continued use of our Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our personal information practices, please contact us:

Plato Master Technology Limited

Registration No.: 76681567

Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG

Email: developer@platomaster.com